Responsibilities :

• Interact with customers

• Receive feedback / issues report

• Support and help customer yourself

• Provide timely support to customers through available communication channels.

• Handle customer’s concerns positively and professionally.

• Identify and escalate priority issues through proper channels when necessary.

• Works with other team members in identifying better ways in providing better customer support.

• Participate in additional training courses as required.

• Maintains and improves quality of service by giving recommendations.

• Keeps job knowledge up to date by attending upskill training to improve skills.

• Meet all key performance indicators set by the company and client.

• Adhere to the policies set by the company Requirements

• Educational attainment : Degree or Diploma (min)

• Educational background : No specific background but passionate in helping customers is key.

• Previous call centre experience (a plus but not required)

• Willing to learn and passionate about customers

• Be creative, think out of the box

• Computer literate – good understanding of Microsoft Windows and Microsoft Office or equivalent

• Native written and verbal communication skills.

• Team player with string problem solving and conflict management skills.

• Good reasoning and analytical skills.

• Friendly proactive attitude and great communication in challenging situations.

• Good multitasking skills.